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  • What are the advantages of a motor for a garage door?

    It's more convenient, quicker and safer. Remote opening of your garage door means you can enter your property more quickly, without getting out of your car. You no longer have to park in the dark because of the automatic lighting incorporated in the motor. The motor stops of its own accord if it encounters an obstacle and exerts a counter-force if anyone tries to force it open. Lastly, smooth operation means your garage door will last longer.

  • Can I open my gate too with the garage door remote control?

    Certainly, provided it is motorized, and it's a lot more practical that way. You can even control your driveway lighting.

  • What happens if there’s a power cut?

    You can still open your gate by unlocking it by hand or with an optional back-up battery. 

  • Can I control my roller shutters or sun protection by groups?

    Yes. With a single RTS remote control, you can control roller shutters and sun protection equipment in groups or individually.

  • Can I motorize all types of outdoor awnings?

    Somfy power units can be incorporated in most outdoor awnings, from simple folding arm awnings to the most sophisticated cassette models. There is even a solution to lower the valance of the awning for protection from the sun's rays when it is low in the sky.

  • Is it complicated to choose a drive system for a patio awning?

    You can configure a solution for a patio awning motorization corresponding to your needs very easily on this site.
     
    Click here for guidance.

  • I have had an outdoor Venetian blind for several years. Can I add a remote control?

    Certainly. All you need to do is add a radio receiver and you can enjoy all the convenience of a Telis Modulis RTS remote control. Better still, you can use the central thumbwheel on this remote control to adjust the tilt of the slats of your blind.
    Get in touch with your Somfy installer, who will explain how to make the most of your motorized Venetian blinds.

  • Could my outdoor Venetian blinds lower automatically when the bay window is exposed to the sun?

    All you have to do is install a Sunis Wirefree RTS sun sensor. No electric wires are needed for installation and it works on solar power. It will control the lowering of your Venetian blinds, even if you are out.

  • Can I motorize an existing awning?

    Yes, it can be done in most cases, provided the internal diameter of the tube is at least 70 mm. If you don't have an accessible electricity supply, Somfy can supply wireless motorization solutions.

  • I raise my blind with the thumbwheel: is this normal?

    Yes, the thumbwheel is permanently active. So when you go on using the thumbwheel, first the slats tilt and then the blind goes up or down.

  • I want to alter my favourite slat tilt position: how do I do it?

    Lower your blind right down, with slats closed, using the Down button. Next, press and hold the Up and My buttons simultaneously for 2 seconds. The blind will then take up the slat tilt position already programmed. Use the thumbwheel to adjust the tilt of the slats.
    Check the position by pressing the My button once: the blind will lower right down, with slats closed. Press the My button again, and the blind will take up the position that you have reprogrammed. Validate the desired position by pressing and holding the My button for more than 5 seconds, until the blind makes small downward movements.

  • When I move the thumbwheel down, the blind rises. Is this normal?

    Yes, the thumbwheel is dedicated to slat tilt adjustment. When you use the thumbwheel, the slats tilt in the same direction (seen from inside), but the blind moves up or down in the opposite direction.

  • I can’t find the Stop button on my remote control.

    The My button stops the blind when it is moving. You can also stop it by turning the thumbwheel, or by pressing the Up or Down button. 

  • On the remote control, I can't manage to deactivate the sun function by pressing the lower button: what must I do?

    Simply hold the button down for more than 2 seconds: then the red indicator will switch from Wind/Sun position to Wind only. To change back again, simply repeat the operation.

  • Why motorize your patio awning?

    Motorizing your patio awning and automating it will help you gain additional living space to share with family or friends. With a single click on your remote control, you choose between sunshine and shade without moving from your deckchair - say goodbye to the crank handle. Weather sensors lower the awning if the sun comes out and retract it in the event of wind. Protected from bad weather and operated smoothly, the mechanism and fabric will last longer. At nightfall, you can use your remote control to light up your patio and garden, and even to switch on a back-up heater incorporated in the awning system.

  • I have a sliding gate. Do you have a solution?

    No problem. We can equip your sliding gate just as easily as a swinging gate.

  • I would like to motorize my swinging shutters: have you a solution to do this?

    At present, we do not produce motors for swinging shutters. However, there are roller shutter renovation solutions offering the advantages of shutter motorization, with which you won't have to replace your windows or even remove your swinging shutters if you wish to retain them for aesthetic reasons or to respect regulations. Ask your installer to advise you.

  • Do I also have to install special warnings visible from the public highway?

    Yes, this is compulsory, for safety reasons. The Somfy range of accessories includes an orange light to warn pedestrians that the gate is opening. In addition, photoelectric cells will halt the movement of the door as soon as presence is detected in the range of their infrared ray.

  • Would I have to motorize everything at the same time with RTS?

    No. You can equip your gate now and your blinds, for example, later on. Everything can be done very easily, as your needs change: you can upgrade your installation, or add an application or a new function. It's a very adaptable home automation solution.

  • I have a wired installation. Can I upgrade it?

    Certainly. All you need to do is add an RTS receiver which will centralize your orders and transmit them to the motors via the existing wiring. And if you subsequently add another RTS product, it won't need to be wired to the control point.

  • How can I be sure that my patio awning really has a Somfy power unit?

    Your patio awning –- like all equipment with a Somfy power unit – bears a label "Powered by Somfy". That way you can be certain that your awning benefits from Somfy quality and reliability.

  • What is the difference between Home Motion and Home Automation?

    With Somfy Home Motion, home automation enters a new era of reliability and ease of use, from simple gate motorization to remote control of all the doors and windows in the house. With the introduction of Somfy Radio Technology followed by the development of io-homecontrol® in collaboration with leading home equipment manufacturers, home automation controls no longer need any electric wiring.
    This means a home automation installation can be upgraded at any time without costly building operations or a complete make-over. Home automation has become simpler and more versatile.
    With Somfy, you're sure that your "home automation investment" will bring significant long-term added value to your property, whether it’s just a garage door or the whole house, from heating system to skylights.

  • Does Somfy manufacture roller shutters and blinds?

    Somfy Home Motion designs and manufactures only motors, controls and automatic systems to power the openings in the home. These motors and home automation devices are then supplied to industrial firms that assemble them with the relevant equipment (roller shutters, blinds, gates, garage doors, etc.).

  • Can all types of roller shutters be motorized?

    Yes, motorization and automation of new or existing roller shutters are possible in the majority of cases.

  • Why does the Somfy guarantee apply from the date of manufacture?

    Somfy is a manufacturer and does not install any of its products. Consequently, the date of manufacture is the benchmark. Our registered installers are independent enterprises which set their own sales and guarantee conditions.

  • Please send me a new cover for the Axovia motor of my gate.

    If you had your motor installed by a specialist in Somfy products, please contact him for after-sales service. We do not supply or sell spare parts direct to the public. Our products are generally returned to the factory by our installer partners and, after examination, we provide a quotation or offer a standard exchange. 

  • What is “Home Motion”?

    Somfy Home Motion coordinates motors, controls and automatic systems to power the openings in the home. The motors operate the roller shutters, blinds, gates or garage doors for which they were designed. The controls, linked to the motors by radio, control the motors to operate these items of equipment. The automatic devices are used to programme movements according to the time of day or to react to weather conditions. 

  • Will I have to replace my windows before I can put in power operated roller shutters ?

    Not at all. Somfy home automation solutions can be installed just as easily in new buildings as during renovation operations.

  • Why should I motorize my roller shutters?

    You will save time and money and make your house safer. Time, because you will no longer need to raise and lower all your roller shutters by hand one by one. Money, because you will make considerable energy savings through the automated control of openings according to weather conditions. You also gain on the security front. Even when going out for a short time, you will no longer hesitate to close your shutters, because you can do it with a single "click" on your control unit. What's more, with automation, you can activate your roller shutters to simulate your presence. 

  • If my Somfy product has been in storage for some time, I may be at a disadvantage as regards duration of the guarantee.

    Our guarantee conditions take into account our just-in-time manufacturing process, by which production is geared to demand. Consequently, the difference between date of manufacture and date of installation is reduced to a minimum.

  • Can you supply me directly with a Dexxo Pro garage door motor?

    As manufacturers of motors and automatic systems, we rely on the professional skills of independent installers who receive special training on our products. The product that you are asking for has to be installed by a specialist in Somfy products. Find a Somfy registered installer

  • Can I easily find the Venetian blind I want?

    You can configure a solution for a Venetian blind motorization corresponding to your needs very easily on this site.
     
    Click here for guidance.

  • What are the advantages of motorizing my gate?

    It's more convenient and safer. Instead of parking on the highway and getting out to open your gate, you activate opening by remote control and your gate opens in a few seconds. It closes and locks automatically after you have passed. If anyone tries to force it open, the motor exerts a counter-force. Smooth operation helps your gate last longer.

  • What does RTS mean?

    It’s the abbreviation for Radio Technology Somfy®. This is a wireless home automation control system by radio waves, using a remote control, or sometimes a switch.

  • Is an RTS installation more expensive than a traditional wired installation?

    No, because you save the costs of wiring, and above all, your interior decoration is completely unaffected. That's the great advantage of this home automation solution

  • Can I motorize my blinds without having to redecorate my house?

    Certainly, because Somfy Radio Technology needs no wiring between the motor and the control point. It’s a neat, simple home automation solution.

  • Can I operate all my motorized equipment with a single remote control?

    Certainly, RTS technology is compatible with all Somfy applications. With a single remote control, you can operate all the motorized openings on your property, from your roller shutters to your garage door. 

  • What is the difference between a wired control system and a radio system?

    In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. This is the conventional home automation solution.In this case, the control unit is fixed near the motor (beside the door on to your balcony, for instance, for a motorized awning).
    In the radio system, the commands are transmitted by radio waves. There is no electric wiring between the motor and the control. The control is mobile, and you can control your patio awning within a radius of up to 20 metres, even through a wall. Installation is quicker too, and saves your walls from being damaged. This is the neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

    Further information about RTS & IO>>

  • Can all types of garage door be motorized?

    Certainly. All garage doors, new or old, can be upgraded for home automation with a Somfy power unit. 

  • How can I open my garage door if there’s a power cut?

    Somfy has made provision for adding a rechargeable back-up battery which can open and close the door 10 times in 24 hours.

  • Won’t io-homecontrol make my RTS installation obsolete?

    Not at all. Your RTS installation will give you good service for many more years . And, Somfy is continuing to extend its capabilities and develop new products, for example the new Modulis remote control with which you can accurately adjust the tilt of Venetian blind slats, or the completely self-contained Sunis Wirefree sun sensor. 

  • My garage door opens on to the street. What precautions do I need to take?

    Somfy offers a wide range of safety accessories so you can respect regulations in force (for example, an orange warning light). If your door operates in automatic mode, you should also add photoelectric cells which will halt the movement of the door as soon as presence is detected in the range of their infrared rays.

  • How can I choose the best motorization solution for my garage door?

    You can very easily configure a solution corresponding to your needs on this site.
     
    Click here for guidance.

  • Why should I use a Somfy registered installer?

    To ensure quality of service, Somfy has signed a partnership contract with independent enterprises which have undertaken to respect a quality charter. Their employees regularly follow training courses on Somfy premises. In this way, Somfy can recommend them to you for installation of its motors and automatic systems. Read the quality charter.

  • What guarantees come with Somfy products?

    Somfy guarantees its motors, automatic systems and accessories for roller shutters and blinds for 5 years from the date of manufacture marked on each product. Motors, automatic systems and accessories for gates and garage doors are guaranteed for 3 years from the date of manufacture. The Dexxo Pro is the only garage door motor that is guaranteed for 5 years from its date of manufacture.

  • How do I choose the motorization solution I need for my roller shutter?

    You simply configure a solution corresponding to your needs on this site.
     
    Click here for guidance.

  • Can I programme my home automation installation myself?

    We recommend you to call in your installer for any operations on your home automation installation. There are a number of home automation functions that you can easily programme yourself, depending on your type of control (favourite position, timetable, creation of equipment groups, creation of scenarios). On the other hand, there are start-ups, upgrades or reconfigurations of your installation that you might wish to make. These require home automation skills, especially if your system was installed by a Somfy registered installer. You risk damaging the equipment concerned (roller shutter, blind, gate, etc.) or the power unit, and invalidating the terms of your installer’s guarantee.

  • How do I choose my motorized gate solution?

    You can easily configure a solution that corresponds to your needs on this site.
    Click here for guidance.

  • What is the difference between a wired control system and a radio system?

    In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. It's a tried and tested home automation technology. In this case, the control unit is fixed near the motor (beside the window, for instance, for a motorized roller shutter). In the radio system, the commands are transmitted by radio waves. This is sometimes called '"wireless technology", as there is no electric wiring between the motor and the control.
    The control is mobile, and you can control your roller shutter within a radius of up to 20 metres, even through a wall. Installation is quicker too and saves your walls from being damaged. It's a neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

    Further information about RTS & IO >>

  • What is io-homecontrol?

    Somfy has joined leading brands of equipment in the building industry to create io-homecontrol®, the new universal radio control protocol. Thanks to this widely used wireless technology, home automation can extend to other key functions in the home, such as heating, lighting, ventilation or access security. And we plan to add even more functionality in the future.
     
    Check out theio-homecontrol® site

  • Can I motorize an existing indoor blind?

    Motorized indoor blinds are always custom-made to order. We recommend you to inquire of your Somfy registered installer.

  • How can I find an installer easily?

    As Somfy has nearly 500 qualified installers on its books, there’s sure to be one near you.
     
    Find a Somfy registered installer

  • What’s the difference between an Expert installer and an Approved installer?

    A Somfy Expert installer offers you all Somfy's solutions for roller shutters, blinds, gates and garage doors. A Somfy Approved installer is a specialist in part of the Somfy range: motors and automatic systems for roller shutters, garage doors and blinds. Finally, some national names in installation (e.g. Komilfo, among others), have opted for a partnership with Somfy. 

  • What's the use of powering indoor blinds?

    You modify your indoor decorative scheme according to your daily activities and your blinds and curtains last longer. Somfy motors and automatic systems for indoor blinds mean you can adjust light levels at any time to create the atmosphere you want. Your privacy is protected and your furniture protected from the sun. You match visual comfort to your activities and centralize the operation of all your blinds and curtains with a single remote control. Operated smoothly and with no need to touch them, your blinds last longer and are not soiled so quickly.

  • What types of indoor blinds can I motorize?

    Most types of indoor blinds can be power operated: roll-up fabric blinds, Roman blinds, balloon shades, Venetian blinds in aluminium or wood, curtains, and more.

  • What is the difference between a wired control system and a radio system?

     In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. This is the traditional home automation solution. In this case, the control unit is fixed near the motor (beside the window, for instance, for a motorized blind). In the radio system, the commands are transmitted by radio waves. There is no electric wiring between the motor and the control.
    The control is mobile, and you can control your roller shutter within a radius of up to 20 metres, even through a wall. Installation is quicker too, and saves your walls from being damaged. This is the neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

    Further information about RTS & IO>>

  • How can I choose the motorized indoor blind I need?

    You simply configure a solution corresponding to your needs on this site.
     
    Click here for guidance.

  • What’s the difference between Somfy Radio Technology and io-homecontrol®?

    The common factor between the two home automation technologies is simplicity of installation without electrical wiring for the control points. They are also equally adaptable, as you can add motorized equipment or automatic systems according to your needs, without having to reconfigure the system.
    Lastly, they both make life easier thanks to their extensive remote control capabilities with which you can control your entire installation from the same control point. While Somfy Radio Technology primarily relates to home openings, with io-homecontrol® you can control other equipment around the home, such as heating, lighting, ventilation or access security.

  • Won't I be a bit of a guinea-pig if I adopt io today?

    There’s no risk. This new secure radio protocol has been perfected jointly by Somfy, the world standard of reference in operating the openings in the home, Honeywell, specialists in automatic systems for controlling heating and ventilation, and Velux, the world's leading skylight manufacturer.
    io-homecontrol® is an advanced technology that has been developed and tested according to the strictest criteria.

  • What makes Somfy home automation products different?

    Somfy approaches home automation from the standpoint of motorizing the openings round the home. With the perfection of Somfy Radio Technology followed by the development of io-homecontrol® in collaboration with leading home equipment manufacturers, home automation controls no longer need any electric wiring. This means a home automation installation can be upgraded at any time without costly building operations or a complete make-over. Home automation has become simpler and more versatile. With Somfy, you're sure that your "home automation investment" will bring significant long-term added value to your property, whether it's just a garage door or the whole house, from heating system to skylights.

  • What is the difference between a wired control system and a radio system?

    In a wired system, the control is connected to the motor by electric wires which transmit your commands to the motor. This is the conventional home automation solution. In this case, the control unit is fixed near the motor (beside the window, for instance, for a motorized roller shutter). In the radio system, the commands are transmitted by radio waves. There is no electric wiring between the motor and the control.
    The control is mobile, and you can control your roller shutter within a radius of up to 20 metres, even through a wall. Installation is quicker too, and saves your walls from being damaged. This is the neat, simple home automation solution. Note: with Somfy, a wired system can always be upgraded to a radio installation.

    Further information about RTSIO>>