Some access motors give the possibility to set an automatic closure after a certain amount of time:
TaHoma app offers a brand-new design and interface. It also extends the scope of compatibility.
In addition to a completely redesigned interface, the TaHoma app offers you new features such as scene suggested and a favourites menu.
The new TaHoma app is updated several times a year, to offer you, even more, compatibility and new features.
Some features available in the Connexoon applications are not available with the TaHoma application.
By switching from a Connexoon app to the TaHoma app, you will lose the compatibility with the Somfy io siren and the Somfy RTD alarm.
All the other Somfy products remain compatible with the TaHoma app.
The Homekit configuration is only possible after the power on of the gateway for maximum 10 minutes. A new manual reboot will be needed in case the gateway is power on more than 10 minutes or if an endless spinning icon in the Home app is flashing.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "this Wi-Fi network was not found".
1. Positioning the Link
Check that the Link is correctly positioned to connect via Wi-Fi to the Internet Box (or to the Wi-Fi router). Follow our Link advanced positioning advice if necessary.
2. Wi-Fi connection
a. Make sure your phone is well connected to your box's Wi-Fi and that you can browse the Internet well. Otherwise, please restart your Internet Box.
b. Please note, for its Wi-Fi connection, the Link Advanced does not support the following elements:
Note: Prefer WPA2 psk AES security mode
c. Make sure that the Wi-Fi channel used by the Internet Box is not saturated
If many Wi-Fi are present around your home, it is possible that the channel used by your Internet Box is saturated. It may be necessary to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We advise you first to switch your Wi-Fi channel to auto if it is not set this way.
d. Certain special cases can also prevent the correct installation of the Link Advanced:
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "No Internet connection"
Make sure Wi-Fi is enabled on your box or router. You can check using equipment already installed in your home and working on Wi-Fi.
If the Wi-Fi connection remains unreachable, contact your Internet service provider.
You can also change the Wi-Fi network by clicking on change Wi-Fi.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "No Link Advanced has been detected".
Check that the Link is plugged directly into a wall socket and that it lights up (fixed or flashing). If it does not light up, make sure the plug is firmly seated in the Link Advanced port. You should hear a “click” when plugging in.
Make sure you have installed Link Advanced within Wi-Fi range of your Box/router.
Also make sure that the Link Advanced is correctly positioned. It should be straight and not lying down.
Make sure the LEDs are flashing blue one after the other.
If at least one LED is on, then the Link Advanced must be reset:
Simultaneously press the reset button (near the battery compartment) and the button located above your Link Advanced for 4 seconds.
After taking these indications into account, try again.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Your Link Advanced failed to install".
When you are confronted with this message, retry the installation in a moment.
If despite everything you are unable to install it, then contact our after-sales service.
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "Your telephone was unable to communicate with the Link Advanced".
Make sure Bluetooth is enabled on your phone. If it is activated, deactivate it, then reactivate it and start the installation procedure again.
Make sure your phone is within Bluetooth range of your Link Advanced. To do this, carry out the installation with the two elements close to each other.
If despite the manipulations, the situation persists, we invite you to contact your after-sales service.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Update failed"
The Link Advanced update can take up to 20 minutes. This message is displayed when the time limit is exceeded. Before restarting the installation:
At this point, two possibilities:
Whichever choice you make, follow the instructions on your screen.
The Link Advanced then manages to install itself.
1. Try again
I chose "try again", and I get the error message "There is a problem preventing you from updating your Link Advanced"
If the retry procedure does not succeed and you are prompted with the message: A problem is preventing you from updating your Link Advanced
You must then manually uninstall the Link Advanced as follows:
You can now resume the installation taking into account the previous recommendations on the position of the Link Advanced.
2. Give up
I chose "abort", and I get the error message "There is a problem preventing the installation of your Link Advanced from quitting".
If the retry procedure does not succeed and announces the message: A problem prevents you from quitting the installation of your Link Advanced You must then manually uninstall the Link Advanced as follows:
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "Insufficient GSM mobile network quality"
If this message appears, it is because at the location chosen for the Advanced Link, the GSM network is insufficient.
We advise you to move it, bringing it closer to an opening in particular. Then try again.
Note that you can also add an external GSM antenna to increase its signal.
Find the antenna on our Somfy store.
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "No GSM mobile network found".
The GSM installation is confronted with the reception of a non-existent signal. Check that the installation is done in one of the countries supported by the GSM network coverage.
If the country is still on the list, it is likely that you are in a white area.
Without GSM network coverage, installation and operation must then be done via Wi-Fi.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Problem on the modem".
If despite several attempts, you are still confronted with this message, we invite you to contact your after-sales service.
When you encounter this message, try again.
If the message persists, close the application and try again later.
If despite your manipulations the situation remains unchanged, we invite you to contact your after-sales service.
This message can have multiple origins linked to your internet connexion:
Start installing the keyboard in your Somfy Protect application. When you arrive on the screen below:
The keys in the right column will flash and the installation will continue.
For safety reason, the keypad locks after 3 successive incorrect code attempts for 3 minutes.
To unlock it immediately, activate or deactivate your alarm using a badge or your app.
The purpose of this setting is to warn you when your Link Advanced is moved.
The thief, thinking to disable your surveillance system by damaging the Link Advanced, unknowingly triggers a self-protection alert. This has the effect of informing you that he has entered in your home.
Depending on the activation status of your Somfy Home Alarm Advanced, the behavior differs: System activated
The siren is immediate and sounds for 3 minutes. On the Somfy Protect application, the message appears in red on the home page. The owner receives an email, an SMS and a push. The community receives an email and a push. The event is registered in the activity stream.
System off or in night mode The siren emits a single “ding”, the owner receives a push and the event is registered in the activity stream.
My Link Advanced regularly loses connection with the GSM. In order to be able to stabilize it, we suggest that you:
If the situation persists, the Link Advanced is faced with a weak GSM network in your home, we advise you to switch your installation to Wi-Fi.
To do so, you must:
Note: The subscription can be terminated at any time free of charge.
Despite the execution of the security scenario, one of your Somfy io / RTS devices no longer reacts.
The equipment is on limit of the radio range. First, test the radio range via the Somfy Protect application from:
If the roller shutter does not react, we recommend that you first delete it and try a new pairing via the feature: Add equipment > Roller shutter.
The Link Advanced is equipped with a backup battery and batteries allowing it to last up to 14 days during a mains failure.
In order to save power, the scenarios are not operational during such an event. The priority then being to ensure the operation of safety equipment.
You pressed the prog button on your remote control, this had the effect of opening the motor of your roller shutter in configuration, don't worry, this situation is temporary, it can last up to 8 minutes.
If you need to shorten this delay, press the prog button on your remote again.
You are unable to associate a cover with your Link Advanced and encounter the following message: "Radio range problem".
If you encounter this message, your Link Advanced is too far from your IO / RTS equipment.
To successfully associate it, you must move the Link Advanced to bring it closer to your Somfy IO / RTS equipment that is too far away.
However, make sure that your Link Advanced remains in a central position so that it does not lose communication with its Somfy Protect equipment.
A. What happens if my Link Advanced no longer has access to the Wi-Fi network?
If your Wi-Fi is unavailable, Somfy Home Alarm Advanced remains functional locally. This means that your home remains protected and that the IntelliTAGs, the motion detectors will be able to trigger an alert and sound the sirens. Only control via the application is non-functional, as is the presence display. Your system can then be activated or deactivated via badges or keypad.
GSM backup network
During the first five years of your installation, subscription to the GSM emergency network is offered to you in the European Union zone. Thus, in the event of a break in your Wi-Fi, the GSM emergency network takes over (subject to network coverage), on the transmission of alerts.
You will thus be able to receive the following alerts (provided that the Link Advanced battery is connected):
B. What happens if my Link Advanced no longer has access to the GSM network?
If the GSM network is unavailable, Somfy Home Alarm Advanced remains functional locally. This means that your home remains protected and that IntelliTAGs, motion detectors will be able to trigger an alert and sound the sirens. Only control via the application is not functional.
Your system can then be activated or deactivated via badges or keypad.
In addition, due to the lack of communication with the Somfy Protect servers, the reception of alerts and the display of presence are not available.
1- DOWNLOAD THE QR-CODE
Go to the "Settings" menu, then select "Apple HomeKit" in your Somfy Protect application. Then press the product listed on this screen and the HomeKit association code will appear.
You can download the code and it will then be saved in your photo gallery. You can then print the HomeKit link code or display it on another screen in order to install your camera with HomeKit.
2- OPEN THE HOME APP
Please note that you must be connected to the wireless network you want to install your camera on.
You must also have an iOS version equal to or higher than version 11.3.
3- ADD AN ACCESSORY
If this is the first time you’ve installed HomeKit accessories at this location, click on “Add Accessory” at the bottom of the screen.
If you’ve already installed HomeKit accessories at this location, click on the top right of the screen, then on “Add an accessory” at the bottom of the next screen.
4- SCAN THE QR-CODE AND WAIT FOR THE ACCESSORY TO BE INSTALLED
The Somfy Indoor Camera is automatically detected and installed.
5- ADD OF THREE SERVICES
Three services, which you can rename, will be added to your HomeKit installation:
To control these features separately, you can choose to display them as separate tiles by clicking "Show as separate tiles" in the camera settings.
6- THE CAMERA IS NOW INSTALLED
You are stuck and the outdoor camera installation is incomplete because you are getting the message, "There is an issue installing your outdoor camera."
Contact our customer service department. You will need the serial number and MAC address for your Somfy Outdoor Camera. They can be found in the electric compartment.
You are stuck and the Outdoor Camera installation is incomplete because you are being told it is already installed.
1. My Outdoor Camera is already linked to my account, but at another location
You'll need to ensure that the outdoor camera is not already installed at another location. To do that, go to the home page for your account in the Somfy Protect app. Click on the arrow at the top of the page. This menu lets you access all the locations associated with your account.
For a better use, the SOC should be installed on the master device account. If the SOC is on a different one, please delete it and reinstall the camera on the right account.
2. I have multiple email addresses, and I am using the wrong one to access my alarm
I am not logged into the right account, so I am being directed to install my equipment.
Follow the instructions in this article: Why is my account empty when my alarm has already been installed?
3. Upon the 1st installation, I get this message
Your Somfy Outdoor Camera is new and you are installing it, but you get this message. Contact customer service.
You are stuck and the outdoor camera installation is incomplete because you are getting the message, "Your outdoor camera was not successfully installed."
When you get this message, retry the installation after a moment.
If you are still unable to install it, contact our customer service department.
If the camera fails to detect a presence by mistake, it is possible that its conditions of use are inappropriate for its detection capabilities. The camera's presence detector can identify the presence of an adult located at least 5 yards from the camera.
To maximise the detection, please dot not use your camera directly under the sun, and make sure the device is properly pointing at the area you wish to protect.
You can also ajust the sensitivity of each selected detection area. To do so, please follow the steps on
Menu > My devices > Your outdoor camera > Motion detection > Save modification
Activate the motion detection, set the detection sensitivity, then customize your detection zone
You are stuck and the Somfy Protect Camera installation is incomplete because you are getting the message "No internet connection."
Check your box or router and make sure the Wi-Fi is turned on. You can check this by using any Wi-Fi-enabled device already installed in your home
If the Wi-Fi connection still can't be joined, contact your ISP.
You can also change Wi-Fi networks by clicking "Change Wi-Fi."
You are stuck and the camera installation is incomplete because you are getting the message, "That Wi-Fi network has not been located."
1. Positioning the camera
Make sure the outdoor camera is positioned appropriately to connect to the Wi-Fi through the Internet Box (or Wi-Fi router). A Wi-Fi repeater could be necessary.
a ) Make sure your phone is properly connected to the Wi-Fi from your box. Check to see whether you can load a website. If not, please restart your Internet Box.
b ) The outdorr camera does not support the following elements when connecting to Wi-Fi:
Note: WPA2-PSK (AES) is the recommended security setting
Below, you'll find direct access to information from your ISP about changing the settings on your Internet Box:
c ) Make sure the Wi-Fi channel used by the Internet Box is not overloaded
If there are many Wi-Fi networks around your home, the channel used by your Internet Box may be overloaded. It may be necessary to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We recommend that you first change your Wi-Fi channel to automatic, if it is not currently set that way. If that doesn't fix the problem, we recommend checking the Wi-Fi environment. You can use a free channel analysis app or software.
These applications provide a graphic depiction of how busy different Wi-Fi channels are. If your Wi-Fi network is on a channel occupied by several other networks, you'll need to move it to a less busy channel. You can do that in the settings of your internet box (or Wi-Fi router).
In the example above, the busiest channels are 1, 6, and 11. Therefore, it would be beneficial to move the Wi-Fi channel on the box or router to channel 3, 4, 8, or 9, which are the least busy.
d ) Certain circumstances can also impede proper installation of the camera:
e ) Be mindful of certain particularities concerning the WiFi network name and password
Lastly, when you are asked to enter your WiFi network password, be careful to avoid errors: be sure to use the correct case for each letter since it may contain upper-case and lower-case characters.
You are stuck and the Somfy Outdoor camera installation is incomplete because you are getting the message "The password is incorrect."
Be mindful of certain particularities concerning the WiFi network name and password
The Somfy Outdoor Camera does not support the following:
You are stuck and the outdoor camera installation is incomplete because you are getting the message, "Your phone is unable to communicate with the outdoor camera."
The Somfy Outdoor Camera can be installed via Bluetooth. Your mobile must be equipped with Bluetooth 4. If this is not the case the system will switch to an installation by QR Code. It may happen that the installation via Bluetooth abort at some point. In this case, please verify the following points before trying again.
- Move closer to the camera.
- Switch off the other devices connected to your phone via Bluetooth (wireless headphones, speaker, etc.).
- Deactivate and reactivate Bluetooth on your mobile.
If, despite these procedures, the installation via bluetooth fails, click on "alternative installation" (in the error message) this will let you install the camera with the QR Code.
If the situation persists despite this change, contact Somfy customer service.
For the Somfy Protect Camera, the process will usually include a step in which the camera will need to read a QR Code displayed on your phone screen. To ensure the best quality of the captured image, please check the following:
- Clean the camera lens with a soft non-abrasive cloth.
- Decrease slightly the brightness level of your phone's backlight and try again.
- Make sure the QR Code reading is not carried out in direct sunlight or in an overly bright environment.
If you still have problems scanning the QR Code, you can take a screenshot of it and send the picture file to your computer or tablet, or print it, and try again.
Siri can control HomeKit accessories if they are configured using the Home app. Accessories can be identified by Siri using their name, location, or function. In addition, if you’ve configured a HomePod or an Apple TV as the switch, you can use Siri to control your equipment when outside your home.
Simply say “Show me the garden camera” to check the camera on your iPhone, iPad, or even your Apple Watch, or "Switch on the garden light"
To find out more, please read the official help provided by Apply to control your home with Siri.
If you remove the camera from the Somfy Protect app, the camera will disappear from the app and you will no longer be able to control it. You will then once more be able to install it using Somfy Protect.
Note: If the camera was also installed on the Home app, it will also be deleted in that app and all your settings will be lost.to work through this app and all your settings will remain unchanged.
If you remove the camera from the Home app, the camera will disappear from the app and you will no longer be able to control it. You will then once more be able to install it using HomeKit.
Note: If the camera was also installed on the Somfy Protect app, the camera will continue to work through this app and all your settings will remain unchanged.
Only the basic functions (video and audio feeds, motion detection) are available with the Home app. Advanced services and settings are only available through the Somfy Protect app.
Yes you can. Using the Home app will give you access to all the basic camera functions: video and audio feeds, motion detection.
See also: What are the differences between the Home app and the Somfy Protect app?
Description
The camera has a multicolored LED that indicates the current status.
A micro reset button is located on the back (requires the pin provided with the camera).
Related question
Somfy Indoor Camera installation
You can control you alarm system threw the Somfy Protect widget.
Follow the link below to know how to install a widget on Androïd:
https://support.google.com/android/answer/9450271?hl=en
You will find the same functionnality of your Somfy protect app dashboard.
For Home Alarm, Home Alarm Advanced, Somfy One, One+ (with accessories):
For Somfy Indoor Camera, Somfy Outdoor Camera, Somfy One, One+ (without accessories):
What is done through the widget it automatically synchronized with your Somfy Protect app and vice versa.
The widget can't display the alarm statu. All action made threw the widget will be confirm with a notification push.
You can only pilot the selected site on your Somfy Protect app.
In some countries, the law prohibited the trigerring of a Siren for more than 3 minutes. That is why our systems stop to ring after 3 minutes.
Notice that you can choose if the siren should ring immediatly or after a pre-alarm period. You will find more information on the link below:
How to activate the instant alarm?
In case of confirmed alert:
You do not have to stop the siren yourself. Also, by letting the siren stop on its own, you keep your system armed.
In case of wrong alert:
You can of course immediately stop the siren by pressing the "OFF" button on the badge or app.
The installation of the Link Advanced does not succeed, you are blocked, because it seems already installed.
1. My Link is already associatet to my account but on another site.
You have to verify if the Link is not present on another site. From the home page of the Somfy Protect app click on the arrow at the top. You can select all sites linked to your account from this menu.
Delete the useless site to keep only the site with your Link, then continue your installation.
2. I have got several e-mail adress and I am not using the right one.
You are not connected to the right account on the Somfy Protect app and your are trying to install your equipments. The Link is already installed, that is why you encounter this message.
3. You encounter this message at your first installation.
Your Link Advanced is new and you try to install it but you encounter this message. Contact your after-sale service.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "a problem prevents the installation of your Link Advanced. Contact your after-sale service.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "the password is incorrect".
When you are asked for your Wi-Fi network password, be careful not to make any mistakes: it may, for example, contain lowercase and uppercase letters that have not been respected. It must be filled in identically.
On March 29th 2022, TaHoma and Sonos' partnership will evolve. TaHoma app will support Sonos' new communication technology to avoid the obsolescence of the partnership.
For users that already have Sonos products paired, you will be guided in order to pair your Sonos products again to guarantee their proper functioning.
If you do not switch to this new technology, the link from TaHoma to Sonos products might be preserved but without any guarantee. In the first quarter of 2023, the service will definitely be stopped.
The activation of TaHoma V1 (square-shaped) is no longer possible.
However, if a gateway has been partially reset (disassociation of an account), a new account can still be created. For example, if you are moving out of your TaHoma V1 connected house, you can dissociate your account (with the support of customer service teams) and allow the next users to create their own account (the products remain paired).